Wave Crop Posey - 2 for $99

HOW TO MEASURE

SIZE CHART

	8	10	12	14	16
BUST	84.5	87	92	97	102
UNDER BUST	71.5	74	79	84	89
WAIST	64.5	67	72	77	82
HIP	94.5	97	102	107	112

*All measurements are in cm

We hope that you love your purchase, however we understand that online shopping can be difficult which is why we offer a 14 day refund policy. This means that you have 14 days from when you receive your item to send it back for a full refund, less any shipping paid, provided it meets the below Return Criteria

Return Shipping cost is the responsibility of the customer. We recommend using a tracked method of shipping, as we are not liable for lost packages

Please note: Credit Notes/Gift cards can NOT be refunded

Return Criteria

• Item is returned within 14 days of receiving
• Item is in original, resalable condition eg. is unworn, unwashed, clean and still have original tags attached.
• Item must also include original, undamaged packaging
• Items are not damaged or altered eg. not soiled, stained by makeup or fake tan, dirty, been washed or laundered and do not smell (perfume, deodorant, body odour etc)
• If purchase is swimwear, hygiene liner must be attached. Please note that we are unable to accept returns if the hygiene liner has been removed, even if it has been reattached
• Items are NOT marked as Final Sale. Final Sale items are not eligible for return unless faulty
• Items sold with a Gift with Purchase must meet the below 'Gift with Purchase Promotions' Criteria 

Gift with purchase promotions:

If the items included a gift with purchase, a refund will only be issued if either:

• The items left on the invoice (items not being refunded) still qualify for the Gift with purchase OR
• The gift with purchase is also returned

Note: If returning for store credit, the Gift with purchase may be kept

Faulty/ incorrect Items

All items are checked before sending however, in the unlikely event that you receive a faulty item or receive the wrong item please contact us immediately at customercare@sailorway.com.au so that we can resolve this for you as soon as possible. In this instance, we will cover return shipping

Note: if you receive the wrong item (an item different to that ordered) the item must still meet the above return criteria. Wrong items that have been worn will not be eligible for return

 

How to return an Item

1. Ensure that your item meets the return Criteria above. Please note that shipping charges are not refundable
2. Fold and pack the item. Ensure tags and hygiene liners (in the case of swimwear) are intact and item is packed in original packaging bag (if applicable)
3. Fill out the returns form that was included with your order. A copy of the returns form can be found here
4. Package the item and the returns form securely either in the original packaging or your own packaging. Note: Our satchels can be re used - Please see below for instructions. Please ensure items are packed securely as we are not liable for returned items that are damaged in transit
5. Post items to:

 

      

Please note: return shipping costs are the responsibility of the customer. We strongly suggest a tracked method of postage as we are not liable for lost packages

        6. Once the package is received we will assess the item(s) and, if deemed eligible for return, issue you with a refund or credit note. If items are not deemed as eligible for return, we will contact you

Please note: Credit Notes are valid for 12 months and are not eligible for refund

If you have any questions or concerns regarding our Returns Policy, please contact us via email: customercare@sailorway.com.au

 

How to re use Postage Satchel

Australian orders are shipped out in Compostable mailers from Hero which can be re used to send back your return. Please ensure to remove or cover the original shipping label completely. Please see the instructions below:

International orders may be shipped in Australia Post mailers or Express satchels. These are not compostable and may not be re usable. In this case, it is the purchasers responsibility to provide return packaging

 

 All orders are packed and shipped within 24 hours of order confirmation, excluding weekends and public holidays. We will email you once your package has been shipped and provide you with the tracking details. 

WE DO NOT SHIP TO PO BOXES. Please ensure that you check your address details carefully as we are not liable for packages that are delivered incorrectly due to the customer providing an incorrect address. Please note that parcels returned as 'Return to Sender' will incur a fee (equal to that charged to us by Australia Post). Re- delivery charges may also apply

 

Shipping In Australia

We use Australia Post to ship out orders. Please see below for shipping costs

	Orders $99 or over	Orders under $99	Approx Delivery Time
Standard Delivery	FREE	$10	3-10 days after dispatch
Express Delivery	$5	$15	1-4 days after dispatch

 

International Shipping

We currently ship to New Zealand, USA and Canada. Shipping amounts shown are in AUD 

Orders are shipped from Australia through Australia Post. We reserve the right to change our shipping provider without notice

International orders may be subject to taxes, duty or other clearance charges. These charges are the responsibility of the customer

	Standard shipping	express shipping	Approx Delivery Time
New Zealand	$15	$25	Standard    2-3 weeks Express       1-2 weeks
USA and Canada	$20	$35	Standard    2-4 weeks Express      1-3 weeks

 

PLEASE NOTE: The Item prices listed in our online store DO NOT include any taxes, duty or any other amount charged for importing into the selected country. You may receive an invoice for these charges before your package can be released to you. Any additional charges are the sole responsibility of the purchaser

To avoid any surprises we suggest that you visit your countries relevant customs website before making a purchase. Under no circumstances will we be held liable for taxes, duty or any other customs or clearance amount charged.

 For New Zealand you can estimate any duties payable here www.customs.govt.nz (note: this link is not affiliated with Sailor Way and we will not be held liable for any differences in the estimate provided and the actual amount charged on arrival)

Current Shipping Delays

The Australia Post service has been heavily impacted from COVID-19. This is completely out of our control and we ask that you be patient and allow extra time for your package to arrive. The above delivery time frames are an estimate only and we will not be liable for delayed packages. To avoid disappointment, please allow an extra 2 days for express delivery and an extra 5 days for Standard delivery. 

For international shipments, please allow an extra one to two weeks

We Thank you for your understanding and if you have any questions or concerns about your order, please reach out via email customercare@sailorway.com.au